As a Technical Program Manager for Internal Software Development, you will be part of Marcom’s Special Ops team. You will drive the strategy, execution, and delivery of critical software solutions that teams use every day.
This role demands a highly hands-on individual with a deep understanding of the software development lifecycle, technical program management best practices, and the evolving AI landscape, along with a passion for building robust, scalable internal tools. As the product expert, you will connect business needs, technical execution, and user experience for high-visibility, global tools.
Description:
As a member of our Special Ops team, you will play a critical role in building and delivering high-quality software that simplifies, automates, and optimizes workflows that support Marcom teams. Your responsibilities will include:
- Develop comprehensive program plans, schedules, and roadmaps that align with organizational priorities and technical feasibility
- Own the end-to-end software development lifecycle for multiple internal tools, from concept and requirements through design, development, testing, deployment, bug resolution, dependency management, maintenance and ongoing support
- Drive execution by tracking progress, managing dependencies, resolving conflicts and addressing risks and issues early
- Work directly with engineering teams, creating clear and actionable tickets and participating in architecture and design discussions, infrastructure design and code reviews
- Work directly with internal users, including onboarding, support and change management
- Serve as the primary point of contact for stakeholders, translate their needs into clear technical specifications, manage expectations, and give executive-level updates on program status, risks, milestones and decision points
- Champion user experience, ensuring internal tools are functional, intuitive, and easy to use
- Obsess over process improvement both within tools and in development methodologies, including how AI tools are used to speed up development, testing and documentation
- Act as the hands-on product expert who can document, test, and troubleshoot every aspect of the tools you own
- Meet high standards for quality, data integrity, and security
Minimum Qualifications:
- 7+ years as a Technical Program Manager, Product Manager or similar role, focused on large, complex internal software projects from inception through launch and beyond
- Technical familiarity with Swift, SwiftUI, Objective-C, and Python. Experience with Node.js, Vue.js, MongoDB or SQL is a plus.
- Understanding of LLMs, MCPs, and agent-based workflows, and working knowledge of AI-assisted development and productivity tools, with sound judgment on where they fit in a development workflow
- Proven expertise in building and executing detailed roadmaps and project plans using Agile methods
- Experience leading programs through matrixed organizations and influencing without direct authority
- Ability to take part in technical discussions, review design specifications, and follow code well enough to join code reviews and debug issues
- Strong analytical, problem-solving, and debugging capabilities with a proactive approach to identifying and mitigating roadblocks
- Exceptional communication, presentation, and interpersonal skills for diverse audiences
- Commitment to continuous improvement in system reliability, performance, security and user experience
- Track record of ensuring projects are well-documented, accessible, and maintainable for current and future team members
Education:
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
- Experience in a creative organization or production agency is a plus
***Contract period and hours may fluctuate based on project needs.
