Global Marketing Communications oversees advertising and marketing. The Special Ops team in Marcom Operations builds and supports critical internal apps global teams use every day.
This role demands a highly hands-on individual with a deep understanding of manual and automated QA processes. You will partner with product managers and software developers to test apps from planning through release. You will identify bugs and areas for improvement and give clear, actionable feedback.
Description:
- Develop QA systems and automation frameworks for testing apps
- Define and implement the test strategy based on functional requirements driven by the product manager
- Work closely with the product managers to define test plans that ensure quality both on new development and standard functionality
- Develop comprehensive test cases
- Execute end-to-end tests in a repeatable manner, allowing for easy evaluation
- Coordinate release management and hold the final go/no-go decision based on functional behavior
- Act as first gate for issues, confirming and reproducing the behavior, before submitting to be fixed
- Document findings with clear steps to reproduce, and track them to resolution
- Report test results and release status to stakeholders in a clear, structured way
- Build or source test assets and test data
- Anticipate dependency, software, and hardware updates and proactively test to ensure continuous stability
- Act as a hands-on product expert who can document, test, and troubleshoot every aspect of the tools in your portfolio
- Champion user experience, ensuring internal tools are functional, intuitive, and easy to use
- Continuously improve QA and development processes, including integrating AI tools to speed up and improve the work
- Verify each release meets standards for quality, data integrity, and security
Qualifications
- 7+ years in a QA or similar role, focused on large, complex internal development
- Technical familiarity with Playwright, Selenium, or similar
- Experience with automated test framework design or test infrastructure beyond individual test case execution
- Familiarity with LLMs, MCPs, or AI-based workflows, with sound judgment on where they fit in a QA workflow
- Experience using collaboration and tracking tools such as Jira, Confluence, Quip, or similar
- Experience working in cross-functional teams using Agile frameworks such as Scrum or Kanban
- Familiarity with testing APIs, backend services, or CI/CD workflows
- Strong communicator with the ability to interpret technical concepts and data findings for non-technical end users
- Strong attention to detail and a solutions-oriented approach
Education:
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
- Experience in a creative organization or production agency is a plus
***Contract period and hours may fluctuate based on project needs.
