• Marketing
• Product Marketing
• Product Management
• Product Development
• Product Marketing
• WEB Design
• Product Marketing
• Product Development
• Product Management
• Clarify
• ACD
• WEB Design
• Product Management
• Excellent Written and Verbal Communication Skills
• Articulate
• TOPO
• Product Management

Our creatively-led global team oversees our company’s consumer facing marketing to ensure the flawless development and execution of world-class communications across all medias and platforms. Every day, hundreds of millions of our customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing experiences.

As Experience Strategists we help define and design class leading products and services across our commerce and marketing platforms. We gather insights and create the strategy which informs the products and services that the team develops by working cross functionally with design, business, product management, and engineering. We work throughout the product development process to deliver compelling, easy to use products, and we are a point of contact for instilling a user centered approach to product and service design.

Description

An Associate Creative Director (ACD) of Experience Strategy via contract will lead efforts across multiple digital touch-points on our commerce platforms such as our Store App, in-store experiences, and commerce related web platforms. They lead, guide, and run project activities to ensure a user-centered and design thinking approach is carried through. The ACD is an expert on the customer and translates insights into focused artifacts that lead to meaningful product and web design. Artifacts include insight articulation, customer journeys, opportunity mapping, and other frameworks. 

This leader presents work to internal teams and executives, clearly articulating design opportunities and accompanying design rationale. They collaborate and build relationships with cross-functional teams such as Business, Product, Engineering, Production, Product Marketing.

Minimum Qualifications

• At least 10 years work experience.
• Industry experience in digital product and/or web design.
• Demonstrate strategy and design craft through a tangible body of work, ie. portfolio or work samples.

Preferred Qualifications

• Comfortable with ambiguous problems and proactively looks for ways to develop a clear direction forward. Works closely with other subject area leads to create clarity for the team to align and deliver.
• Has led large projects that solved difficult customer problems through new and provocative design work.
• Experienced at planning and leading workshops to gain, synthesize, and clarify information from creative and business partners.
• Uses a range of user-centered tools such journey maps, mindsets, insight mining, and opportunity development to advance work.
• Ability to plan, design, articulate findings and implement research that seeks to understand user needs, pain points, and potential opportunities to enhance their experience; communicated through compelling written and verbal presentations.
• Passion for an iterative design process, inspired by group critique, and gets excited about sharing their POV to design teams and beyond.
• Achieves results by communicating a vision, setting priorities and developing and implementing plans that arrive at the desired outcome for the team and organization.
• Seeks to understand different perspectives and cultures and contributes to a work climate where differences are valued and supported.

Hours may fluctuate based on project needs.

• Travel Required : No travel required
• Business Day Timings: Not specified