Sr. Content & Policy Writer, Marcom Governance & Technology Operations
Assignment Overview
Marcom is Apple's Global Marketing Communications group. We are the creative organization responsible for all of Apple's advertising and marketing to ensure the detailed development and execution of world-class communications. The Operations team empowers Marcom's creativity by ensuring efficiency, effectiveness and governance across our global organization and processes.
Governance & Technology Operations is an essential function within Marcom's Operations team, driving the strategy, guidance and execution of governance programs across Security, Vendor Governance, Tools Governance, and AI Governance. Clear, accurate, and well-crafted documentation is central to how this team communicates policy and empowers Marcom's global organization to work with confidence and compliance.
Assignment Scope
The contractor will be responsible for creating, editing, and maintaining policy and documentation content that supports the Governance & Technology Operations team and its internal website. This includes developing original policy content in close partnership with subject matter experts, reviewing and editing content authored by cross-functional partners, and producing technical documentation that enables Marcom teams to understand and navigate governance standards, tools, and processes.
Key Responsibilities
Content Creation & Policy Writing
- Partner with subject matter experts across governance teams to source accurate policy information, capturing and documenting their knowledge and direction — the contractor serves as the writer and communicator of policy content, not the policy owner
- Write clear, engaging content that accurately reflects Marcom's tone, voice, and editorial standards
- Translate governance requirements and operational processes into accessible, actionable documentation for a broad internal audience
- Develop original policy content, governance guidelines, and how-to articles from concept to publication
Editorial Review & Quality Assurance
- Review and edit policy and documentation content authored by stakeholders and cross-functional partners
- Ensure consistency in language, structure, formatting, and style across all content on the internal website
- Conduct accuracy and compliance reviews to verify all content aligns with current policies, standards, and organizational direction
Technical Writing
- Produce technical documentation, process articles, and user guides for internal tools, technologies, and workflows
- Work closely with subject matter experts to accurately capture and communicate technical concepts for non-technical audiences
- Develop and maintain documentation for tools and technology supported by the Governance & Technology Operations team
Training Content Development
- Collaborate with the Change Management & Success Management team to develop training content that supports the adoption of new policies, tools, and governance programs across the organization
- Write instructional materials, learning guides, and supporting resources that enable Marcom teams to confidently apply governance standards in their day-to-day work
Stakeholder Collaboration & Support
- Partner closely with Marcom Security, Marcom Vendor Governance, Marcom Tools Governance, Marcom AI Governance, and Change Management & Success Management teams to support their ongoing documentation needs
- Manage incoming content requests, prioritize workload, and deliver polished written materials on schedule
- Actively participate in review cycles and stakeholder feedback sessions to refine and finalize content
Content Governance & Maintenance
- Maintain and update existing policy and documentation on the internal website to reflect the latest standards and organizational changes
- Identify content gaps and proactively recommend new documentation to improve coverage and clarity
- Ensure all published content meets brand, accessibility, and editorial guidelines
Required Qualifications
Writing & Editorial Skills
- Proven experience in policy writing, technical writing, content strategy, or a closely related role
- Demonstrated ability to write clearly and compellingly across diverse content types — from governance policy to step-by-step technical guides to training materials
- Strong editorial instincts with experience reviewing and elevating content written by others
- Exceptional attention to detail, with a consistent focus on accuracy, consistency, and clarity
Technical Capabilities
- Experience producing technical documentation, process articles, or instructional guides for tools and technology
- Ability to quickly absorb and accurately communicate complex or technical subject matter to a general audience
- Familiarity with content management systems and internal knowledge base or intranet platforms
Collaboration & Communication Skills
- Strong interpersonal and communication skills with the ability to work cross-functionally across multiple teams simultaneously
- Skilled at interviewing and working with subject matter experts to extract the information needed to produce accurate, high-quality content
- Comfortable managing multiple concurrent workstreams and stakeholder relationships in a fast-moving environment
- Proven ability to adapt quickly to established team processes, editorial styles, and content standards
Domain Knowledge
- Background in marketing, marketing operations, or a governance-adjacent field preferred
- Familiarity with governance frameworks, compliance standards, or policy development processes a plus
- Exposure to AI governance, vendor management, security, or operational tools and technology is an advanta
Hours may fluctuate based on project needs.
