Job Summary
Marcom is a Global Marketing Communications group. We lead all of the advertising and marketing efforts to ensure the considered development and execution of world-class communications.
The Social Team is responsible for developing high-level strategy, communications planning, creative concepting, and overall execution in collaboration with Brand and Advertising teams; directly managing Apple’s owned-social channels. Partnering with multiple functional disciplines on show launches and campaign projects throughout the year; requiring close collaboration with groups internal and external to Marcom.
The Social Media Community Manager position will be focused on ensuring that the online community is a safe and welcoming place for all participants on Apple’s social platforms.
Key Qualifications
- Deep knowledge and understanding of social best practices and community moderation.
- At least seven years experience managing operations across social platforms and working directly with technical teams.
- Ambitious self-starter and a highly motivated individual with a team-first mentality.
- Inventive and enthusiastic problem solver, at ease with working in a dynamic, highly-matrixed organization.
- Always sees room for improvement in the systems and processes around you.
- Ability to organize information quickly and at a high level to address potential roadblocks and define the best way forward.
- Deep cultural curiosity and connectedness, including extraordinary communication and negotiation skills.
- Ability to collect, validate, and analyze performance data from multiple social channels and data sources.
- Understand digital and video asset creation and approval cycles.
Familiar with Apple applications (including Mail, Numbers, Keynote, Pages, and Calendar).
Description
- Address and resolve community issues, moderating conversations to maintain brand safety and adhere to social guidelines.
- Analyze community insights, monitor trends, and provide recommendations for optimizing performance on social platforms.
- Stay up-to-date with the latest social media trends, platform changes, and community management best practices.
- Proven experience in social media management, with a strong focus on Instagram.
- Experience with social media management tools.
- Understanding of confidentiality/discretion when managing sensitive information.
Education
A Bachelor’s degree or equivalent is required.
Hours may fluctuate based on project needs.
